I had the privilege of working closely with Erica Howard, who was a wonderful colleague and a meticulous editor. She is exceptional at writing copy for all things customer service related, and translating complex and confusing health related copy into digestible pieces of information for any reader. I regularly relied on Erica's proofreading and editing skills for my email replies to customers and content used in an extensive customer service training guide. In regards to FAQ’s, Erica bridges the gap between lack of understanding and expertise with her thorough and thoughtful writing. Erica demonstrated unparalleled expertise in crafting the lions share of written communication that resonated with our customers. Her ability to turn complex information into clear, customer-friendly content was always impressive. Whether it was emails, FAQs, or support documentation, Erica was clear and concise while providing exactly what was required for each situation. If you're seeking a professional who not only possesses exceptional writing, proofreading, and editing skills but also brings a wealth of experience in customer service, Erica is the ideal choice. Her meticulous edits, thorough proofreading, and translative writing skills would be an invaluable asset to any team.

Erica is responsive, fast, great at meeting editorial direction, doesn't need heavy editing even when writing about technically difficult subjects. Never missed a deadline or a word count yet. Jackpot!

Erica is quick and effective at getting projects done. She doesn't require much direction and follows an outline really well.